The Renter MUST Agree and attest to certain rules and regulations in order to utilize this service. This includes but it not limited to:
- Need to be properly vetted before all reservations.
- If booking directly, customer must submit a driver abstract from the DMV, Current Driver's License, Verification of Current Address (Via Utility Bill, Bank Statement or Piece of Mail).
- Link for Driver Abstract: https://www.ilsos.gov/departments/drivers/drivers_license/driving_record_abstract/home.html
- If booking through Turo, Turo maintains its own vetting procedures. No further action is necessary. Booking a vehicle on Turo for 3 days and completing a reservation incident free allows customer to bypass all direct rental vetting procedures.
- Signing Rental Agreement and paying any and all fees at signing.
- Performing Pre and Post Vehicle Inspection.
- Selecting an Insurance Option.
- Notifying Owner of any and all issues during the course of reservation.
- Price of Vehicle Fluctuates on a daily basis. Any price agreements must be discussed prior to booking vehicle.
Refund and Cancellation Policy
We strive to provide flexible and transparent rental terms to meet your needs. Please review the following refund and cancellation conditions carefully:
- Cancellations:
You may cancel your reservation without penalty if done at least 48 hours prior to the scheduled rental start time. Cancellations made within this timeframe will receive a full refund of any prepaid amounts.
- Late Cancellations and No-Shows:
Cancellations made less than 48 hours before the rental start time, as well as no-shows, are subject to a cancellation fee equal to 100% of the rental charges. No refunds will be issued for late cancellations or no-shows.
- Refunds:
Refunds, when applicable, will be processed using the original payment method within 7-10 business days after cancellation confirmation.
- Early Returns:
Returning the vehicle before the scheduled end of the rental period does not entitle you to a refund for unused rental time.
- Repossession Due to Non-Payment:
If we are required to repossess the vehicle due to non-payment or breach of the rental agreement, no refund will be issued under any circumstances.
- Waiver of Dispute Rights:
By confirming your reservation and submitting payment, you acknowledge and agree to these refund and cancellation terms and expressly waive any right to dispute authorized charges related to your rental.